Returns & Cancellations
Returns Policy
We want you to be completely happy with your purchase. If you’re not satisfied, you may return your item within 30 days of delivery for a refund or exchange.
Conditions for Returns:
- Items must be unused, in their original packaging, and in resalable condition.
- Proof of purchase (order number or receipt) is required.
- Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
How to Return an Item:
- Visit softtoysgifts.com and log in to your account.
- Go to “Order History” and select the item you wish to return.
- Follow the instructions to generate a return label (if applicable) and package your item securely.
- Ship the item back to us using a tracked delivery service.
Once we receive and inspect your return, we’ll process your refund or exchange within 5-7 business days.
Cancellations
If you need to cancel your order, please do so as soon as possible.
- Before Shipping: If your order hasn’t been dispatched, we can cancel it immediately. Visit softtoysgifts.com and manage your order in your account.
- After Shipping: If your order has already been shipped, you’ll need to return it following our standard returns process.
Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, please let us know within 7 days of delivery. We’ll arrange a replacement or refund at no extra cost to you.
For further assistance, please visit our Help Center at softtoysgifts.com.